Phone calls are still an essential communication element when a business wants to connect with its customers and partners. But that doesn’t mean your company must be beholden to a traditional, antiquated analog phone network. Voice over IP (VoIP) phone systems have all but replaced PBX systems, and there are plenty of reasons why. Not only does VoIP lower costs for business communications, but it also provides a host of features that analog PBX systems simply cannot, including video calling, SMS support, instant messaging, and integration with other business software, such as your CRM system. Solutions that integrate multiple channels in this way are sometimes referred to as unified communications as a service (UCaaS).
To help you navigate this wealth of options, we’ve tested and rated leading VoIP providers from across the industry. Some are general-purpose internet calling systems. Others focus on specialized needs, such as those of call centers and highly regulated industries that require additional security measures. Listed below are our top tested and rated picks, including links to detailed reviews for each. Also, don’t miss our tips that will help you make an informed buying decision.
sumber: https://au.pcmag.com/internet-telephony-voip/30440/the-best-business-voip-providers